Consumer Compliance

Information related to the federal consumer compliance laws and regulations.

General Guidance

Common Compliance Violations

Consumer Compliance Handbook (Board)  Offsite Link

All Public CA Letters (Board) Offsite Link

Flood Insurance

Flood Hazard Determination Forms and Instructions (FEMA) Offsite Link

National Flood Insurance Program (FEMA) Offsite Link

Mandatory Purchase of Flood Insurance Guidelines Offsite Link

Fair Lending Issues

Banker's Guide to Risk-Based Fair Lending Examinations (Chicago FRB) Offsite Link

Interagency Fair Lending Examination Procedures (FFIEC) Offsite Link

Real Estate Settlement Procedures Act

Lenders (HUD) Offsite Link

Real Estate Brokers and Agents (HUD) Offsite Link

RESPA Home Page (HUD) Offsite Link

Web Site Development

"Guidance on Electronic Financial Services & Consumer Compliance" (FFIEC) Offsite Link